Terms & Conditions

(For our bespoke orders only)

It is the content for your general information and use only.

These conditions of sale apply to goods supplied by Hulei Interiors LTD, registered workshop and office at Unit 6, Acorn Centre, 29 Roebuck Road, IG6 3TU, London. Any quotation given by the Company is an invitation to you to place an order with the Company only.

      1. General

  1. If the Company list a product at the wrong price, they have the right to refuse or cancel any orders placed prior to the order being delivered.
  2. The Company will not adjust any prices without informing clients first.
  1. All works undertaken by Hulei Interiors Ltd Company have a + / – 2 millimeter margin for error per cut. All timber reacts differently when cutting. When undertaking work on a Customer’s premises, the Customer accepts that unforeseen variations in the timber may result in minor breakouts or machine marks. In order to minimize any possible effects of this, the Company may chose to modify or amend any cutouts or sizes as it sees fit to best deal with the situation. The Customer accepts that it is these variations in density and hardness of timber are a natural part of the product, and not the fault of The Company. Naturally, The Company warrants that it takes all reasonable steps to avoid damage of this, or any other nature. In certain circumstances, flaws and faults within the timber may be exposed during the manufacturing process. The Company will do their best to remedy the situation, but cannot be liable for any defects exposed in this way.
  2. The statutory right of cancellation does not apply to orders, which are made to measure or in any way cut or altered to your requirements.
  3. Right to cancel an order doesn’t apply on the goods which are ordered to be made to the specifications and are personalized.
  4. All deposits paid to the Company are non refundable after 7 working days the order been placed.
  5. If bespoke orders are faulty, The Company reserves the right to take corrective action, which may involve repairing. Company may decide to return the items to the workshop or Customer agree to let The Company perform corrective work at their premises if they deem that suitable.
  1. Order confirmation
  1. Whilst we do our best to interpret figures, diagrams, drawings or conversations which detail the sizes, shapes and details of your quote, we are unable to guarantee that this is a correct interpretation of your exact requirement.
  2. Before manufacture, we will produce an order confirmation, which is the basis on which we manufacture. It is up to you the Customer to ensure that sizes, shapes and all the details of your order as detailed in your order confirmation email are correct for what you require.
  3. Apart from some preparation work and cutting timber to rough over size, we will not machine your order until we have received confirmation that the order details are correct.
  4. Illustrations, descriptions, weights and measurements shall be taken by the buyer as a guide only, and are not binding in detail. The Company reserves the right without notice and without affecting the validity of the contract to make such changes in materials.

 

  1. Manufacture

As a Customer accepts wood is a natural product, there may be some flaws, such as small knots, shakes (slight cracks which are a natural element of the timber) and other minor flaws, which the Company considers will not impair the performance of the item. Timber, as a natural product, is subject to movement and may move during the period. The Customer expressly agrees that the Company is not liable for such movements.

 

  1. Timber as a natural product
  1. Wood is a natural product and has all manner of colour variations, and whilst we go to great lengths to colour match as much as possible, we cannot guarantee any replications of colour from piece to piece.
  1. Whilst The Company go to great lengths to ensure the timber has been correctly dried, movement in solid timber cannot be prevented. After fitting, small cracks may appear a few millimeters in width. This is entirely normal and is regarded as part of the natural beauty of the timber.
  2. These cracks can be easily filled with a special coloured wax filler. These cracks and movements do not constitute any fault with the timber or worktop construction; for the sake of clarity, timber is a natural product and will move / change over time and the Customer expressly understands and accepts this.
  1. Colours

Whilst every effort will be made to supply the goods in the colour/shade chosen by the Customer, the exact colour/shade cannot be guaranteed neither can the Company guarantee that the colours/shades are identical to those shown in the Company’s advertising material and brochures. In particular where natural timbers such as solid wood and veneered products or other different materials are used, the Customers must expect variations in colour. The Customer shall not be entitled to terminate or cancel the Contract or make a claim against the Company by reason of reasonably foreseeable variations of colour. Exact colour/shade is not of the essence in the contract. Company is not liable for minor differences that may occur due to slight colour differences in paint batches or other finishing materials that are beyond our control. We cannot guarantee exact reproduction. If the customer is supplying a colour code for us to match, then we reserve the right to use our own supplier of paint for supply of the colour. Minor differences may occur for which the company cannot be held liable. Minor cracking may occur to the paintwork due to atmospheric changes; this is easily taken care of with some touch-up paint and is not covered by our guarantee.

  1. Delivery

Delivery and installation dates are quoted in your order confirmation at the time of placing the order and are subject to availability of furniture and the current productions and installation workload. All deliveries of products and installation must be signed for on a Satisfaction Note on completion of installation. All alleged damage to or faults in products must be noted on the Satisfaction Note. Customers agree that they will be providing access for the delivery and installation of goods. Where there are limited parking facilities outside the property it is the Customer’s responsibility to organize the necessary permits or parking arrangements in order for Company’s vehicles to deliver and install the furniture on the agreed date of installation. Moreover, the customer must notify us of any difficult delivery issues.

  1. Installation

All events or changes that occur to the designated site that may directly or indirectly affect the installation must be relayed at the earliest possible moment to us. If a change occurs that we have not been informed about and extra work is required to overcome it, or a new item must be made to overcome the problem, then the appropriate charges will apply.

Where the company are contracted to fit the goods the customer must ensure that:

  1. Customer must ensure that there is full and unhindered access to the site.
  2. All building works, electrical, plumbing and etc., which are related with installable item/items are completed (unless the company is contracted to arrange this). The site is clean, safe and watertight, heating is on if necessary and possible. If the fitters need to extend some works then appropriate labour and material charges will apply.
  3. It is the Customer’s responsibility to have the site cleared for installation, have all electrical points re-positioned and to arrange for disconnection/ re-connection and installation of electrical and AV units. The Customer agrees to remove and protect their own electrical equipment during the installation, and in no circumstances should the installers be made to undertake the handling of such equipment.
  4. All wardrobes should be installed on bear floors. It is the customer’s responsibility for taking up and re-fitting the carpets.
  5. The Company cannot be held responsible for any damage to electric cable, conduits, pipe work or under floor heating elements not obviously visible, precisely marked or set too deeply in subfloors or plasterwork.
  6. If the site would not allow the fitting to proceed or other contractors’ works have not been completed to allow the fit to proceed, then the company reserves the right to withdraw from the site until the premises are ready to fit. The customer will be charged £300 plus vat per fitter, per day that the site is not accessible for the scheduled duration of the fit to a maximum of 5 days. If we are required to reschedule the fit because of any of the aforesaid items, then we will make every effort to revisit as quickly as possible but cannot be held liable for any delays.
  7. We are contracted to fit only units supplied by a company and we cannot connect any appliance such as sink or tap and we cannot connect any electrical appliance. The customer should make your arrangements for this  (unless the company is contracted to arrange this).
  1. Customer Appliances

If the Company is not the supplier of appliances to be installed together with the goods, the Customer must provide the Company in writing all necessary technical details including without limitation appliance dimensions, necessary for the proper and safe installation of such appliances. The Company is not responsible for the suitability, condition or performance of such appliances.

If a customer chooses to supply their own appliances it is the customer’s responsibility to ensure that the appliances are on site in the kitchen area by the time we start the fit. It is not The Company’s responsibility to transfer any appliances from outbuildings into the kitchen.

We will not inspect any items delivered to us, the Company will not be responsible for any damage to the item whilst in transit to us or whilst being stored on our premises.

  1. Wooden Worktops

Solid wood worktops are a natural product. They require maintenance on a regular basis to ensure long life and a product free from defect. Since we cannot monitor or control how the maintenance is carried out by our customers we can only offer a limited guarantee on wooden worktops. This guarantee is limited to defects in the worktops within 60 days of the installation or supply. Properly maintained wooden worktops should give a life time of service. Storage and care information is provided with each installation or supply. Where a wooden worktop butts up to or is in the proximity of a storage type cooker we must advise clients that due to the nature of these cookers and the type of heat they emit that we cannot guarantee the performance of our worktops in these locations. The client must understand that there is a small risk that splitting may occur due to the intense and consistent heat.

  1. Stone worktops

Once the kitchen is installed, the stonemasons will visit to template your worktops (if applicable). They will then return two to four weeks later to fit the worktop. You will need to arrange for your taps and hob to be disconnected and then reconnected once the stone has been fitted.

  1. Payments for bespoke orders

On confirmation of order a first payment of 50% of the total purchase price is due. Two weeks prior to delivery a further 40% is due. The remaining balance of 10% is due upon completion. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with the Company. The Company reserves the right to charge interest on overdue payments at 3% above the current UK base rate, which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of the Company, the Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.

  1. Damage

Each item should be inspected after installation and any faults fall reported within 48 hours, after which it is assumed that the client accepts possession of the goods. The company cannot be held liable, where a fault occurs to either structure, worktops or finish and, in the opinion of the company, the fault is because of incorrect storage, incorrect fitting (except where we are contracted to fit) application, or use of an aggressive cleaning chemical or implement, or incorrect maintenance of work surfaces or incorrect finishing.

The Company will make good any damage caused by the negligent performance of the services to the reasonable satisfaction of the Customer but will not be responsible for any redecoration or retiling arising as a result of the services. The Company will not be held liable for any damage caused by third parties/persons other than the Company’s employees or sub-contractors working on the Customer’s premises after the initial installation have taken place.

  1. Guarantee/warrantee

The Company shall not be liable for a breach of the warranty:

  1. If the Customer does not allow the Company a reasonable opportunity to inspect the Goods after receiving a notice.
  2. If the Customer makes any further use of the Goods after giving such notice.
  3. If the defect arises because of the Customer’s mis-use, general wear and tear or if the Customer failed to follow the Company’s instructions as to the storage, installation, commissioning, use or maintenance of the Goods.
  4. If the Customer alters or repairs such Goods without the written consent of the Company.
  5. If the Goods are altered, tampered with or in any way damaged by other contractors/ persons working on the premises after the initial installation has taken place.

If there is any unpaid invoice by the client or any payment is due within 30 days of the date of invoice, the company keeps the right not to issue a warranty for the product or even cancel it. Likewise, if we are supplying units unfinished and a fault occurs we reserve the rights to void any company or product guarantees if, in our opinion, they have been finished or treated with unsuitable chemicals or finishing materials or the units have not been sealed in the correct manner, or the units were left exposed in non-watertight or damp conditions prior to painting. If we are requested to make a site visit to inspect a product failure and, in the opinion of the company, the failure is a result of incorrect usage, maintenance or abuse then the company reserves the right to charge 300£ for that visit.

The Guarantee/Warranty will be binding on the Company in respect of installed goods for the periods from the date of installation: the goods carry a 10 year warranty and 2 years for mechanisms (electric pieces, transformers, batteries, etc.)